At Keragaine, we're committed to delivering excellence not just through our products but also through our customer service. This includes making sure that your orders are shipped promptly and that our returns and refunds process is straightforward and fair. Below, you’ll find detailed information about how we handle shipping, returns, and refunds.
Shipping Policy
Fast Processing
- Quick Turnaround: We understand you’re excited to receive your items, so we strive to ship your order within 24 hours of purchase.
Delivery Time
- Standard Shipping: Once shipped, your order should arrive within 5-7 business days, thanks to our partnership with USPS for deliveries within the United States.
Tracking Your Order
- Stay Informed: After your order is dispatched, you will receive a shipment confirmation email that includes a tracking number provided by USPS. This allows you to monitor your package’s journey to your doorstep.
Returns Policy
We want you to love what you ordered, but if something isn’t right, let us know. We’re proud to offer a 30-day returns policy from the day you receive your order.
Return Conditions
- Condition of Return: Items must be returned in the same condition in which you received them — unused, unworn, and in their original packaging with all tags intact.
- Initiating a Return: To start a return, please contact our customer service team who will guide you through the process and provide any necessary shipping labels or instructions.
Refund Policy
Satisfaction Guarantee
- 30-Day Guarantee: We stand behind the quality of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Processing Refunds
- Refund Method: Refunds will be processed to the original method of payment within a certain amount of days, depending on your card issuer's policies.
- Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately so we can resolve the issue.
Additional Information
- Customer Service: Our customer service team is here to help with any questions or concerns regarding shipping, returns, or refunds. Don’t hesitate to reach out!
- Changes to Policy: Keragaine reserves the right to modify this Shipping, Returns, and Refund Policy at any time. We recommend reviewing it periodically for updates.
Thank you for shopping with Keragaine. We appreciate your business and look forward to serving you again!